Alexander Black possesses extensive experience in customer experience and technical roles within the IT and telecommunications sector. Currently serving in CX Offer Management and as a CX Technical Lead at NTT Ltd. since July 2019, Alexander has previously held the position of Genesys Engineer at Dimension Data since August 2010, focusing on customer interactive solutions and maintenance of contact center infrastructure. Alexander's background includes working as a CX Engineer at Sabio from June 2006 to July 2010 and as a Genesys Administrator at TUI Travel PLC from July 2003 to June 2006. Alexander's educational background includes Genesys Training and completion of studies at Kilsyth Academy.
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