Daniel Emanuel is an experienced operations analyst with over 12 years in the call center industry, including more than 8 years in leadership roles. Currently, Daniel serves as an operations analyst at Nubank, focusing on delivering excellence in customer service. Previously, they held supervisory and coordinator positions at companies such as Sercom, NotreDame Intermédica, and Teleperformance, where they demonstrated strong skills in team management, customer experience analysis, and operational strategy. Daniel has pursued education in human resources management and is currently completing a postgraduate degree in neuromarketing.
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