Glaucia Junqueira is a seasoned professional with extensive experience in customer service and operations management. Currently serving as Gerente de Ombudsman at Nubank since March 2017, Glaucia has a strong background in improving customer service operations, previously holding the position of CS Operations Improvement Manager at Groupon from August 2010 to March 2017. Earlier roles include Coordenadora de Atendimento at Citi and Coordenadora de Relacionamento at Associacao Dos Lojistas Do Shopping Morumbi. Glaucia started a career in customer service at Banco Sudameris, where the role was Coordenadora de Atendimento ao Cliente. Educational credentials include an MBA in Human Resources Management from FGV - Fundação Getulio Vargas, an MBA in Business/Commerce from Ohio University, and a Bachelor of Business Administration from Universidade Ibirapuera.
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