Igor Penteado is a bilingual professional with over 10 years of experience in customer experience and operations management. Currently serving as a CX Product Operations specialist at Nubank, Igor focuses on enhancing the customer experience through strategic initiatives. Previously, Igor held senior program management roles at Amazon, where they developed and executed customer service strategies for Latin America and led significant process improvements. Igor's background also includes leadership positions in trust and safety operations, service desk management, and team development across various technology and customer service sectors. They hold an MBA in Project Management and degrees in IT and Management Processes.
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