Thiago P.

Thiago P. has extensive experience in quality analysis and customer experience, currently serving as a Senior Quality Analyst in the Ombudsman department at Nubank since March 2017. Previous roles include Senior and Pleno Ombudsman Analyst and Customer Experience Analyst at the same company, as well as a Marketing Analyst at Ford Motor Company. Thiago began the professional journey with internships at Philips Consumer Lifestyle and Canon Business Solutions, followed by a role as a Maintenance Electrician at Ford Motor Company. Academic credentials include a degree in Business Administration and a postgraduate degree in Marketing from Universidade Metodista de São Paulo, alongside certifications in Ombudsman and Leadership from Febraban and Escola Conquer, respectively. Additionally, Thiago holds a technical qualification as a Maintenance Electrician from Senai São Paulo.