Bev Broughton

Bev Broughton has extensive experience in complaint handling and client relations, currently serving as a Conduct Assurance Specialist at Nucleus Financial since April 2015. Previous roles include Loss Assessment and Complaints Analyst and Client Relations Manager at Nucleus Financial, and Complaint Handler at Bank of New York Mellon, where responsibilities included investigating and resolving customer complaints while liaising with various stakeholders. Other positions include Customer Service Officer at RBS and Executive Officer at the Department for Work and Pensions, focusing on benefit processing and team management. Bev Broughton demonstrates a strong commitment to regulatory compliance, quality assurance, and enhancing customer experiences.