Doug Ryan

Doug Ryan has over 16 years of work experience in the field of information technology support. Doug is currently working as an Information Technology Support Engineer at NucleusHealth since June 2022. In this role, they troubleshoot HL7 interfaces across various EHR/RIS systems at multiple hospitals in the United States, supports Radiologists for general IT issues, and specifically assists with Rad viewers, dictations, and exams. Doug also provides support for back-end infrastructure.

Prior to NucleusHealth, Doug worked at Agfa HealthCare from January 2013 to March 2020 as an IT Healthcare Systems Support Analyst. Doug was part of the Global Remote Incident Prevention (GRIP) team, responsible for proactively monitoring and troubleshooting enterprise radiology and cardiovascular imaging software and IT infrastructure. Doug'swork involved independent and collaborative queue-based break/fix troubleshooting. Doug also dedicated time to continuing education, communicating solutions to other technical teams, and performing QA work.

Before Agfa HealthCare, Doug worked as an IT Systems Analyst at BlackBerry from March 2011 to March 2012. Doug'srole primarily focused on gathering telecommunication carrier requirements prior to product releases. Doug collaborated with technical teams to collect new requirement data and imported and generated reports based on carrier requirements for BlackBerry models.

Doug's earlier experience includes working as an Information Technology Support Specialist at IBM Canada from January 2006 to March 2008.

Overall, Doug Ryan has a diverse background in information technology support, with expertise in troubleshooting, system monitoring, requirement gathering, and technical communication.

Doug Ryan attended Toronto School of Business from 2000 to 2001, where they obtained a Technical Diploma in Computer Programming/Web Development.