Lalita Chen

Lalita Chen is an experienced hospitality professional with a strong focus on guest relations and customer service. Currently serving as a Guest Relation Officer Chinese Speaker at Nusa Dua Beach Hotel & Spa since April 2019, Lalita previously worked at Shangri-La Hotels and Resorts in various capacities, including Guest Relation Officer and Horizon Club Agent. In these roles, Lalita assisted with front desk operations, managed VIP guests, and provided personalized services. Earlier experiences include serving as a Translator and Customer Service representative at 杭州电魂网络科技有限公司 Electronic Soul, where Lalita translated game content and offered support to Indonesian users, and as a Front Office Concierge at New Century Hotels, providing bilingual concierge services. Lalita holds a Bachelor's degree in Hotel, Motel, and Restaurant Management from Zhejiang Gongshang University and a senior high school diploma from Saint Joseph College Senior High School.