Hector Montero is a results-driven senior leader with 25 years of experience in the Telecom and IT industry, specializing in global operations and service delivery excellence. They have held various roles at Ericsson, including Director of Customer Support and Senior Manager of World Wide Technical Support at Nutanix, where they lead a Technical Support organization. Montero co-founded Servicios Educativos y Culturales Edukam, defining strategic and operational plans to enhance performance. They hold a B.Sc. in Engineering/Telecom from Universidad Tecnológica de México and a diploma in Disney's Approach to Quality Service from the Disney Institute.
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