Juan L. has extensive experience in technical support and systems engineering, having held various positions with notable companies such as Dell EMC, Sun Microsystems, Veritech Corporation, BBVA Banco Provincial, and Nutanix. At Dell EMC, Juan served as a Technical Support Engineer 2 specializing in storage solutions and achieved a high customer satisfaction rating as a POD Leader. Roles included diagnosing and resolving technical issues, managing case functions, and educating customers. Previous experience includes instructing Solaris courses, consulting on network migration, and specializing in Unix server architecture. Academically, Juan holds a Master of Information Technology in Computer Networks and a degree in Systems Engineering, complemented by recent training in Cybersecurity from the University of Sydney.
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