Lisa Cooke

Lisa Cooke has extensive work experience in the financial industry, specifically in customer service and contact center management. Lisa first joined the Nutmeg State Financial Credit Union in 2012 as a Customer Service Representative and gradually progressed to become a Branch Manager, Senior Member Experience Specialist, Contact Center Supervisor, and then eventually a Contact Center Manager. In their current role at the Nutmeg State Financial Credit Union, Lisa serves as the Team Lead Service Delivery. Prior to joining Nutmeg State, Lisa worked at ING, where they held the positions of Customer Service Representative, Customer Service Supervisor, and eventually became a Customer Service Manager. Lisa also briefly served as a Quality Assurance Manager at ING. Overall, Lisa Cooke has over two decades of experience in the financial industry, with a focus on customer service and contact center management.

Lisa Cooke obtained a Bachelor's degree in Business Administration and Management from Saint Joseph College, completing their education from 1982 to 1986.