Karlla Nichele

Karlla Nichele is an experienced professional in customer education and product marketing, currently serving as a Lifecycle Education Specialist at Nuvemshop since June 2025. Prior to this role, Karlla worked at Jusbrasil from August 2021 to June 2025, holding positions of Team Lead Customer Education and Sênior Customer Success in B2C, where the focus was on creative problem-solving and data-driven insights to innovate product strategies and enhance customer experiences. At BRG Educacional, responsibilities included overseeing Customer Success and Sales teams, as well as customer journey management. Previous roles in analytics, customer engagement, and account management, along with education in neuroscience and marketing, have contributed to a strong foundation in driving customer success and strategic decision-making.