Shane Johnson is a ServiceNow Architect at Nuvitek, specializing in IT Service Management and Human Resource Service Delivery. With 25 years of experience, they have led large-scale implementations and resolved complex technical challenges across government and private sectors. Previously, Shane served as a Senior Software Developer at the University of Texas at Austin and as a Lead ServiceNow Developer at ICF, where they significantly improved operational efficiency. Their career also includes roles in the United States Air Force, where they managed large teams and high-stakes networks. Shane earned an Associate of Science in Information Systems Technology from the Community College of the Air Force.
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