Thorsten Detlefsen

Thorsten Detlefsen has several years of experience in sales and business development roles. Thorsten currently serves as the Executive Director ServiceNow Sales at nuvolax, a global ServiceNow Elite Partner. Thorsten has been with nuvolax since January 2022. Prior to this, they worked as the Director ServiceNow Sales at nuvolax from May 2019 to December 2021. Before joining nuvolax, they were the Head of Sales - Germany, Business Unit ServiceNow at ProV International from May 2018 to April 2019. Thorsten also has experience as a Business Development Manager at aura Corporation from February 2016 to April 2018. Earlier in their career, they served as a Member of the Management Team at Selby & Co. Werbeagentur from January 2009 to January 2016. Thorsten also worked as a Sales Director Outsourcing DACH at Accenture from March 2007 to December 2008 and as a Key Account Manager, Major Accounts at Colt Technology Services from January 2006 to February 2007. Thorsten has experience in global account management, having worked as a Global Account Manager, Broadcast & Media at BT from July 2003 to December 2005 and as a Global Account Director at Verizon from November 1997 to June 2003. Earlier in their career, they worked as a Sales Executive at Vodafone from February 1997 to November 1997, and as a Management Trainee at Gebr. Heinemann from October 1995 to January 1997. Throughout their career, Thorsten has gained expertise in sales strategy, consulting, customer experience management, and account management.

Thorsten Detlefsen attended Hochschule Flensburg from 1991 to 1997, where they obtained a degree in Marketing, specifically a Diplom Betriebswirt FH. In terms of additional certifications, they obtained the Sales Enablement Certified from HubSpot Academy in May 2018. Thorsten also obtained various ServiceNow certifications, including the ServiceNow Paris Release in August 2020 and several Partner Sales Specializations in different areas such as IT Service Management, Customer Service Management, Governance, Risk & Compliance, Human Resources Service Delivery, IT Business Management, IT Operations Management, Performance Analytics, Platform, Security Operations, and Software Asset Management. The dates of obtaining the ServiceNow certifications are consistent with June 2018, but the obtained_month and obtained_year for the general ServiceNow certification are unknown.