Jordan Davis currently serves as the Lead Help Desk Support Specialist at NVR, Inc., where leadership of an eight-member help desk team and supervision of the Amazon Connect call queue have contributed to high customer satisfaction rates. Prior experience includes roles as IT Specialist Tier 2 and Tier 1 at Carahsoft, focusing on team mentorship, procedure optimization, and user account management using Active Directory. Additional experience encompasses a service desk internship at CARFAX, alongside earlier customer service roles at McDonald's and George Mason University. Jordan Davis holds a degree in Applied Information Technology with a specialization in Information Security from George Mason University, earned between 2014 and 2018.
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