Cian F. is a seasoned Customer Success Manager with extensive experience across multiple organizations, currently serving as a Senior Customer Success Manager at Nylas since December 2023. Prior roles include similar positions at Salesflow.io and Crowdcast, where Cian excelled in customer onboarding, adoption, and retention strategies, and built strong relationships with key stakeholders to drive account growth. Experience also includes a role as a Sales Development Representative at Malwarebytes, where Cian focused on product promotion and market analysis, and earlier as a Customer Success Manager at LevelBlue, emphasizing account management and solution implementation. Technical skills were further developed at TELUS International Ireland as a Technical Support Engineer, coupled with a QQI level 6 degree in Computer Software Engineering from Saint Johns College, Cork.
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