Alan Vales is an experienced Information Technology Analyst with a strong background in problem management and IT service delivery. At New York-Presbyterian Hospital since December 2017, Alan oversees problem records for major incidents. Previously, at BT Global Services from 2009 to 2017, Alan served as Client Escalation Liaison and Business & Technical Performance Analyst for Procter and Gamble, focusing on ITIL-based service management and major incident management. Alan also held various roles at BT Global Services, including Incident/Escalation Manager and Voice Services Project Manager, where leadership in critical incident management and project execution was pivotal. Earlier experience includes network administration and support roles at NASDAQ and various health organizations, along with a strong foundation in Exchange administration. Alan holds a BS in Industrial and Systems Engineering from Rutgers University.
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