Cindy Grady

Cindy Grady is currently a Project Leader and Major Incident Manager at New York-Presbyterian Hospital, where they serve as the ITIL process owner for incident, problem, and knowledge management. Prior to this role, they held the position of ITIL Problem Management Coordinator at the same institution from 2011 to 2013. Cindy's experience includes serving as AVP Service Desk Manager at ABN AMRO Bank N.V. from 1995 to 2002, and as VP of Production Assurance and Problem Management at Citi from 2002 to 2010, where they managed major incident and problem management processes.