Sarina Pratley

Sarina joined Waka Kotahi NZ Transport Agency in March 2023 as Chief Customer and Services Officer.

Sarina has extensive expertise in contact centre strategy and operations and has previously worked as the General Manager ANZ Contact Centre, where she was responsible for managing 20 million customer interactions annually across multiple channels and lead one of New Zealand’s largest contact centres (more than 1,000 people). She has led multiple complex organisational changes and is an experienced people leader.

Sarina holds a Bachelor of Commerce and Administration (BCA) in Marketing (Hons) and Management from the Victoria University of Wellington. She is passionate about providing great customer experience, supporting digital transformation and creating a culture where people can thrive.