Cynthia Rouse

Cynthia Rouse, AIC, currently serves as Claims Manager at Obsidian Insurance Holdings, Inc. since January 2024. Prior to this role, Rouse was the Claim Director at BITCO Construction Group from September 2015 to January 2024, overseeing complex liability construction program claims and providing guidance to senior handlers. Rouse also held the position of Claim Manager at Hartford General Liability Western Commercial Claim Center, managing a team of leaders and handlers from April 2005 to September 2015, and served as AL/GL Team Leader at Charlotte AOL Center between December 2001 and March 2005, where Rouse focused on performance and daily operations. Rouse earned a Bachelor of Science in Business Administration with a concentration in Finance from East Carolina University between 1982 and 1986.