Jessica Lawrence

Jessica Lawrence is a Strategic Technical Account Manager at Obsidian Security since August 2023, previously serving as a Technical Account Manager at Zscaler. With extensive experience at ENA spanning over five years, Jessica held multiple roles, including Tech/Ops Engineer and Senior Customer Support Engineer, where a strong focus on customer satisfaction and technical support was demonstrated. At WEX Fleet One, Jessica increased customer service levels while acting as Interim Team Lead and completed compliance audits. Early career at Alarm Detection Systems involved critical customer support in high-pressure situations. Jessica holds an Associate's degree in Criminal Justice from Waubonsee Community College.