Joe H. is an ITIL Certified Engineering Team Leader with extensive experience in technical support and operations management. They have a strong background in providing 1st, 2nd, and 3rd line support across multiple sites, demonstrating their ability to thrive in demanding environments. Joe has successfully implemented Ocado's first International Client Fulfillment Centre, showcasing their skills in infrastructure installation and operational transitions. With a commitment to supporting internal customers and fostering collaboration, Joe continues to develop their expertise in IT infrastructure and service optimization.
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