RC

Roseli Chiavolotti

Supervisora de front office at O'Callaghan Collection

Roseli Chiavolotti has a diverse work experience spanning over several industries and roles. Roseli'smost recent position was as a Supervisora de front office at O'Callaghan Collection, starting in May 2023. Prior to that, they worked as a Team leader supervisor and Front Desk Representative at Hyatt Centric The Liberties Dublin, with their role as a Team leader supervisor ending in April 2023.

From 2019 to 2022, Roseli served as a Guest Service Officer at Grand Hyatt São Paulo. Before that, they worked as a Tour Guide at WT Tours Operadora, from July 2010 to November 2018. Roseli also has experience as the Proprietária/Diretora at Kingtown Idiomas from October 2008 to August 2018.

Roseli has also worked at various hotels, including Walt Disney World as a Cultural representative in 2017 and as a Character Attendent Cast Member - Hospitality Program from July 2007 to January 2008. Roseli has also worked as an Agente de front desk at Hotel Unique, Marriott Hotels, and Meliá Hotels International at different periods. Roseli's experience in the hospitality industry and their role as a tour guide demonstrate their expertise in customer service and guest relations.

Roseli Chiavolotti started their education by earning a degree in Hotelaria from Universidade Anhembi Morumbi, where they studied Administração Hoteleira from 2001 to 2004. They further pursued their education in Hospitality Management at the University of Central Florida – Rosen College of Hospitality Management from 2007 to 2008.

In addition to their formal education, Roseli has obtained several certifications. They have completed various courses on topics such as Asking for Feedback as an Employee, Communicating through Disagreement, Customer Service: Handling Abusive Customers, Gestão de Expectativas do Cliente para Pessoal da Linha de Frente, Increase Visibility to Advance Your Career, O Futuro da Gestão de Desempenho, Vieses Inconscientes na Tomada de Decisão, Como Liderar e Trabalhar em Equipe, Dealing with Difficult People in Your Office, Pensamento Estratégico, Inteligência Emocional, Gestão Emocional nas Instituições, Gestão de Qualidade e de Processos, and Gestão de Risco em Projetos.

No other information is provided about Roseli's education or qualifications outside of the given details.

Links

Timeline

  • Supervisora de front office

    May, 2023 - present