May Chong is an experienced professional in customer experience and data analytics, currently serving as AVP of CX Metrics & Voice of Customer at OCBC since December 2022, focusing on both consumer and business banking journeys. Prior to this role, May was a Research Analyst at Standard Chartered Bank where responsibilities included client experience and commercialization within digital channels. May also held the position of Senior Customer Insights Analyst at Singapore Airlines from July 2018 to January 2022, where expertise in customer intelligence, research design, and collaboration with stakeholders contributed to enhancing customer experience. Earlier experience includes work as a Research Consultant at aAdvantage Consulting Group, specializing in large-scale research projects. May holds a Bachelor's degree in Management, Finance, and Human Resources from RMIT University and participated in a student exchange program at City University of Hong Kong.
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