Crystal Mills

Crystal Mills has extensive experience in various roles within the customer service and administrative field. Crystal has worked in positions such as Administrative Assistant, Customer Service/HR Administrator, Documentation Specialist, System Analyst, Supervisor, Quality Manager, Quality Analyst, and Customer Service Representative. Crystal is skilled in updating online procedures, submitting system access requests, managing call center agents, conducting behavioral interviews, coaching analysts on scoring, and ensuring quality in customer service interactions. Crystal attended Waynesboro Senior High where Crystal graduated with a diploma in General Studies.