Francesca del Castillo

Francesca del Castillo has extensive experience in customer service management across various industries. Since June 2015, Francesca has served as AVP & Customer Service Manager at Ocean Bank, previously working as an Officer & Contact Center Supervisor, and in International Customer Service. Prior roles include Training Manager at Leon Medical Centers from October 2011 to December 2013 and Phone Bank Supervisor at Wells Fargo Bank from 2000 to September 2011, where Francesca's leadership contributed to a top-ranking in customer satisfaction for eight consecutive years among 13 nationwide call centers. Early career experiences include office management at World Net Pharmaceutical Distributors. Francesca holds an Associate of Arts degree from Miami Dade College and an AS in Paralegal Studies from Florida National College, along with a high school diploma from Monsignor Edward Pace High School.