OCS Ontario Cannabis Store
Conrad Adams is an experienced professional in customer experience and retail management, currently serving as the Customer Experience Manager at OCS Ontario Cannabis Store since August 2018. In this role, Conrad has developed strong wholesale client relationships, improved customer service processes, and led teams to manage a successful contact center launch. Conrad's previous experience includes positions as General Manager at LCBO, where responsibilities encompassed store operations and team management, and as Owner of Dial-A-Cleaner since August 2021. With a solid educational background including studies at Sheridan College, Toronto Metropolitan University, and York University, Conrad possesses expertise in retail management, customer service, and compliance with industry regulations.
This person is not in any offices
OCS Ontario Cannabis Store
The Ontario Cannabis Store is a Crown agency solely owned by the Province of Ontario and reporting to the Ministry of Finance. The OCS provides safe, responsible access to legal recreational cannabis for adults 19 and older. We are Ontario’s sole wholesaler to more than 1,500 Authorized Cannabis Stores. The OCS also operates OCS.ca, the Province’s online cannabis retailer which delivers to consumers in every corner of Ontario. We make sure our customers only receive legal, clearly labelled cannabis products by working closely with a diverse group of Licensed Producers authorized by Health Canada. Our online store prioritizes education and provides many opportunities for both new and experienced consumers to learn more about cannabis and responsible use. Our customer-care centre is staffed by knowledgeable, helpful product specialists who provide the information our customers need to make the right choices. Social responsibility is something we take seriously and making every purchase a responsible one is a top priority. We are looking for passionate, proven performers to join our diverse team and help us continue to grow our business as we define best-in-class standards for a new industry.