Conrad Adams

Conrad Adams is an experienced professional in customer experience and retail management, currently serving as the Customer Experience Manager at OCS Ontario Cannabis Store since August 2018. In this role, Conrad has developed strong wholesale client relationships, improved customer service processes, and led teams to manage a successful contact center launch. Conrad's previous experience includes positions as General Manager at LCBO, where responsibilities encompassed store operations and team management, and as Owner of Dial-A-Cleaner since August 2021. With a solid educational background including studies at Sheridan College, Toronto Metropolitan University, and York University, Conrad possesses expertise in retail management, customer service, and compliance with industry regulations.