Customer Service · Full-time · Tokyo, Japan
Kraken Technologies is a company within Octopus Energy Group who are licensing our Kraken platform to energy suppliers globally. Current clients are EDF, EON Next, Origin, Plenitude and Tokyo Gas - with many more expected to join over the next few years.
What will you be doing? We are currently implementing Kraken into a large Japanese client, and are looking to expand the team leading operational transformation alongside the platform implementation.
The Senior Client Implementation Lead will lead overall projects on both the operating model e.g. how things are organised and get done around here, as well as the operating environment with direct responsibility for coordinating, managing, building, and delivering Kraken’s cultural change programmes alongside our client. They will need to work in partnership with the technology teams, Product Managers, and client teams.
The Client Implementation Leads: live & breathe the Kraken ways of working, identify problems, create solutions, workshops and training, and effectively communicate these to our clients. They will bring technology, people, and processes together to innovate business cultural change for our clients.
Aiding in the operations transformation of clients:- As a Senior Client Implementation Lead, you would be leading the Client Implementation projects in designing cultural programmes and executing their delivery.
Coaching and workshop delivery:- Work closely with the wider Kraken Tech team to deliver coaching and mentorship to clients as part of their operational transformation journeys
Prepare and deliver workshop content for training groups and leadership development
Work with the client to identify needs-based operational analysis and help them translate this into programmes to deliver to their teams
We are a fast-growing company that is rapidly expanding globally and travel may be required.
You will work incredibly dynamically, and this role is one that will take different shapes throughout the week. We are looking for well-rounded individuals who are comfortable with ambiguity, are self-starters and willing to roll their sleeves up to work directly with clients.
You must be committed to the Kraken way of delivering agile operations based on freedom, autonomy and trust that coexists with a simplified, evolving technology platform.
You must be willing to challenge beliefs, have the ability to see through multiple viewpoints and, if needed, reach beyond your remit to support the client.
Key Skills that are needed- Curiosity and initiative: If you have an eye for detail, enjoy self learning and aren't afraid to "try and see" then this is the job for you. Supported by a fab team, this is an independent role where success relies on you trusting your gut and taking initiative.
It would be helpful to have experience/expertise in the following (in rough priority order):Business Transformation/BPR Expertise- Proven track record in leading business process reengineering (BPR) and transformation projects, driving operational excellence and efficiency. Organizational Development- Expertise in organizational development, including enhancing structure, culture, and processes to support business objectives. Senior Stakeholder Management- Demonstrated experience in managing and engaging with senior stakeholders, ensuring alignment and facilitating effective communication. Project & Program Management- Strong background in managing and executing complex projects and programs, with a focus on delivering results within scope, time, and budget. Training and Coaching- Experience in designing and delivering training programs, and coaching teams to enhance performance and foster professional development.
Language Requirement:- Native in Japanese and business level of English
Why else you'll love it here