Cole Nielsen is a strategic technology leader with over 10 years of experience in software engineering and contact center platforms within enterprise environments. Currently serving as the Director of Professional Services and Principal Architect at Odea Integrations, Cole previously held key roles at PosiGen and Sunrun, where they directed CCaaS initiatives and drove modernization efforts, significantly enhancing customer experience. In addition to a solid foundation in Digital Graphics Technology from New Mexico State University, Cole has also obtained a Micro-Certificate in Accounting & Tax from Johnson & Wales University and completed studies in Business Information Systems at the University of Phoenix.
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