Dirk Jan Zwartveld

Dirk Jan Zwartveld is an experienced professional in customer operations and digital service management, currently serving as Improvement Manager Customer Operations and E-Service Manager at Odido Nederland since March 2022. Previously held roles include Manager Sales Support at Vacu Vin, Manager Customer Service at Toolstation NL, and Manager Webcare at MediaMarkt Nederland, demonstrating a strong background in enhancing digital customer experiences and leading teams in various customer service capacities. With a Bachelor of Commerce degree in Commercial Economics from The Hague University of Applied Sciences, Dirk Jan Zwartveld possesses a solid foundation in business analysis and operational excellence across multiple telecommunications and retail sectors.