Jessica Grootveld

Jessica Grootveld is a seasoned professional in service management, currently serving as a Senior Service Manager at Odido Nederland since September 2023. Previously, Jessica held similar senior management roles at T-Mobile Nederland and Tele2 Nederland, where responsibilities included overseeing large corporate accounts, ensuring customer satisfaction, implementing service improvement plans, and coaching team members. Jessica's career also includes roles at BT and Equant, focusing on global account management and service operations. Educational qualifications comprise a Master's degree in Law from Utrecht University and various certifications in ITIL Service Management and Prince2.