Odigo
Jean-Louis Courbiere currently serves as a Client Service Partner and Service Delivery Manager at Odigo since March 2020, focusing on supporting large French and international accounts in enhancing client relationships and creating value. Prior to this, Jean-Louis held the role of Practice Manager at Sogeti-Capgemini from November 2003 to February 2020, where management of 120 team members across various sectors such as Transport, Healthcare, and Retail was a key responsibility. As a Project Manager at Sogeti-Capgemini, notable contributions included guiding clients through digital transformation initiatives, with a strong emphasis on agile methodologies as a Product Owner and coach. Earlier experience includes working as a Study Engineer at LogicaCMG (CGI) from 1999 to 2003, offering expertise in development, database administration, and systems administration. Jean-Louis holds a Master’s degree in Geography from Université Laval and a Licence in Human Sciences from Université Lumière Lyon 2.
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Odigo
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Odigo builds omnichannel customer contact solutions for big organizations. Customer service excellence with smart SaaS delivery.