Odigo
Jean-Luc Tricot has extensive experience in technology and project management, currently serving as R&D Solution Manager and Chef d'établissement at Odigo since January 2018, where responsibilities include overseeing the R&D catalog and managing a 25-person agile team focusing on product roadmaps. Previously, from April 2008 to January 2018, Jean-Luc held the position of Directeur de projets and Director of the Montpellier center at Prosodie - Capgemini, where management of a 90-person web and voice solutions development center was a key focus. Earlier roles included Project Manager at SQLI and Chef de projets at Sudisim and France Telecom, where expertise in project oversight and the development of web solutions was cultivated. Jean-Luc's career began at IBM, specializing in industrial production supervision. Educational qualifications include a Diplôme d'ingénieur généraliste with a focus on industrial computing from HEI - Hautes Etudes d'Ingénieur.
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Odigo
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Odigo builds omnichannel customer contact solutions for big organizations. Customer service excellence with smart SaaS delivery.