Cristiano Lima

Cristiano Lima is an accomplished Product Owner and Marketing Specialist with a focus on customer experience (CX) and user experience (UX) at Odontoprev since March 2022. With a commitment to enhancing customer interactions and co-creating solutions within the largest dental plan operator in Latin America, Cristiano develops and implements strategies that streamline user journeys and identify improvement opportunities through market research and data analysis. Prior experience includes leadership roles at Dell Technologies and Agi, where Cristiano honed skills in team management and marketing analysis. Educational qualifications include an MBA in Leadership, Innovation, and Management 3.0 from Pontifícia Universidade Católica do Rio Grande do Sul and ongoing professional development in Human Resource Management from ABRH-RS.