Tiana Kingsley

Tiana Kingsley has extensive experience in customer care and administrative roles, currently serving as a Customer Care and Complaints Officer at Oxford City Council since November 2022. In this position, Tiana manages tenant and leaseholder complaints, ensures compliance with the Housing Ombudsman’s Complaints Handling Code, and collaborates with various teams to enhance service quality. Prior to this, Tiana held multiple roles at ODS, including Contracts and Customer Service Executive and Business Development Officer, where responsibilities ranged from reporting on customer KPIs to supporting contract mobilization. Tiana's background also includes positions at Oxford Biomedica and Oxford Centre for Innovation, highlighting strong organizational and communication skills. Tiana's educational qualifications include A-Levels and GCSEs from Cherwell School.