Janusz Rospond

Janusz Rospond is an experienced operations manager currently at OEConnection since February 2018, overseeing a team of over 65 individuals to ensure effective management of labor, productivity, quality control, and safety measures. Previously, Janusz held the position of Service Delivery Manager at OEConnection, leading the Customer Technical Support department for Jaguar Land Rover, which included managing a global help desk for dealers and importers. Prior to this role, Janusz worked at Clifford Thames from May 2011 to January 2018 in various capacities, including Jaguar Land Rover Technical Customer Support Supervisor, where responsibilities involved managing complaints, escalations, and service quality, as well as overseeing Ford Technical Customer Support Supervisor duties, including team management and motivation. Janusz's career began as a Technical Customer Support Team Leader and an Analyst Compiler, focusing on day-to-day operations and creating spare parts catalogues for Ford.