Ofwat
Darren Hayes is a seasoned professional with extensive experience in the water industry, currently serving as Principal Associate at Ofwat since May 2008, where involvement includes the Water 2020 Engagement Team and significant project management roles. With a strong background in regulatory compliance, Darren successfully investigates breaches of the Water Industry Act and has negotiated substantial policy changes for consumer benefit. Previous roles include Case Officer, where expertise in relationship management and public engagement was crucial, and Senior Analyst, serving as a key point of contact for various external stakeholders. Earlier experience includes legal assistance at Warwickshire County Council and casework support at The Law Society of England and Wales, highlighting skills in legal processes and stakeholder communication.
Ofwat
Without water, life can't flow smoothly. Ofwat is the economic regulator of the water sector, and we’re working to improve life through water: keeping water flowing, bills affordable and helping to ensure the health of our rivers and waterways. We're here to ensure water companies do the right thing: supporting customers and communities, improving the environment, and making sure our water supplies are secure for future generations. Our work involves overseeing water company performance, driving water companies to meet long term challenges through increased collaboration and partnership, and pushing water companies to deliver more for customers, society and the environment.