Darren Hayes

Darren Hayes is a seasoned professional with extensive experience in the water industry, currently serving as Principal Associate at Ofwat since May 2008, where involvement includes the Water 2020 Engagement Team and significant project management roles. With a strong background in regulatory compliance, Darren successfully investigates breaches of the Water Industry Act and has negotiated substantial policy changes for consumer benefit. Previous roles include Case Officer, where expertise in relationship management and public engagement was crucial, and Senior Analyst, serving as a key point of contact for various external stakeholders. Earlier experience includes legal assistance at Warwickshire County Council and casework support at The Law Society of England and Wales, highlighting skills in legal processes and stakeholder communication.