Marcelo Silva

Marcelo Silva has extensive experience in telecommunications and network management, with a current role as a Cisco Certified Network Associate Collaboration at Oi since January 2018. Key responsibilities include first-level support for telephony and telepresence devices, managing documentation, scheduling videoconferencing sessions via Cisco Webex Meetings, and overseeing the Cisco Unified Communicator Manager environment. Prior roles include resident technician at Serede, where Marcelo provided service support during deployment and maintenance, and earlier positions involving troubleshooting and configuration of Cisco networks and CCTV installations. Marcelo holds degrees in Business Administration with an emphasis in Marketing from the Universidade Federal da Bahia and Fundação Visconde de Cairu, along with a technical qualification in Telecommunications.