Isabella Freitas

Isabella Freitas has a diverse work experience. Most recently, they worked as a Customer Success Jr at Oitchau - Controle de Ponto e Timesheets from July 2022 to the present. Prior to that, they were an Analyst of Customer Experience at Bom Pra Crédito. Isabella held the role of Analyst of Customer Experience Pleno from March 2022 to July 2022 and Analyst of Customer Experience Jr. from August 2020 to July 2022. In these roles, Isabella was responsible for credit analysis, documentation related to personal credit operations, and ensuring the best customer experience.

Before their time at Bom Pra Crédito, Isabella worked at Primetour Viagens & Experiências. Isabella held the position of Assistant of Quality from May 2018 to March 2020, where they were responsible for travel material and customer delight actions. Isabella also served as an Assistant of Customer Service from June 2017 to April 2018, where they carried out client needs assessments and provided support to management in creating and monitoring service indicator spreadsheets. Additionally, they worked as a Young Apprentice from March 2016 to May 2017.

Isabella Freitas is currently pursuing a Bachelor's degree in Law at UNISAN, starting in 2020. Prior to this, they completed a course in General Administration at Senac Brasil from 2016 to 2017, focusing on Management and Business studies.