John Kern is an innovative and strategic Customer Success leader with over 20 years of experience in the software industry, currently working as a Principal Customer Success Manager at Okta. Previously, John held roles including Director of Customer Success at Prysm Inc. and AVP at Genpact, where they excelled in building relationships with C-Level executives and enhancing customer success strategies. Known for transforming vendor/customer relations into valued partnerships, John has a proven track record of driving customer adoption and generating business value. John studied at Indiana University Bloomington from 1989 to 1993.
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