Rahul S. is an experienced technical program manager currently serving as Engineering Staff Technical Program Manager at Okta since April 2017, following roles as Sr. Customer Success Manager and Sr. Escalation Engineer. Responsibilities include managing global escalations, providing visibility to executives, and coordinating crisis management engagements. Prior to Okta, Rahul S. worked as an Escalation Engineer at RetailNext, where contributions included designing APIs, creating performance dashboards that significantly reduced escalations, and enhancing internal training resources. Additional experience includes positions at Adobe as a Technical Support Engineer and at Seagate Technology as a Systems Analyst, focusing on database migrations and system improvements. Rahul S. holds a Bachelor's of Engineering in Computer Science from the University of Rajasthan.
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