Vivek Gupta is an accomplished professional with extensive experience in product support and technical operations. Currently serving as a Manager at Ola since January 2022, Vivek oversees a product support team in Bangalore that provides Level 3 support to both regional and international customers. Prior to this role, Vivek held multiple positions at Yahoo from June 2014 to January 2022, including Technical Lead, where responsibilities included acting as a liaison between sales and product engineering teams, managing escalated issues, and creating best practices for internal partners. Earlier roles at Yahoo included Senior Technical Operation Specialist and Technical Operation Specialist, focusing on ad technology platforms and customer issue resolution. Vivek began the career as a Product Support Engineer at Genisys Group, contributing to support for a leading ad publisher tool. Vivek holds a Bachelor of Technology degree from Biju Patnaik University of Technology Rourkela, India.
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