Ian Hamilton

Ian Hamilton currently serves as the Customer Strategy & Experience Design Manager at OLG, a position held since October 2023. Previously at Bell from September 2018 to October 2023, Ian held multiple roles including Senior Manager of UX Research and Manager of Design Research, where notable achievements included advocating for the establishment of a new user-experience design team. Earlier experience includes roles as Project Coordinator at Alzheimer Society Waterloo Wellington, where improvements were made to user experiences for clients with dementia, and as a Social Innovator at St. Paul's GreenHouse, focusing on mixed methods research in consumer decision-making. Ian holds a Bachelor of Knowledge Integration from the University of Waterloo, specializing in business and collaborative design.