The Customer Experience and Engagement team at OLG focuses on enhancing customer satisfaction and loyalty by developing innovative strategies and solutions that foster meaningful interactions across all touchpoints. This team leverages customer insights and intelligence to design user-friendly products and experiences, ensuring that OLG’s gaming entertainment aligns with the needs and preferences of Ontario residents while maintaining social responsibility.
Anne Foam
Product Owner, Ilottery & Icas...
Brendan Fyfe
Product Development Lead
Brennan Valenzuela
Customer Strategy & Experience...
Cesar Zea
Senior Manager, Customer Intel...
Erin MacKay
Senior Manager, Enterprise Voi...
Fraser Blair
Delivery Director
Henwick Yiu
Senior Product Designer
Ian Hamilton
Customer Strategy & Experience...
Joanna Chan
Senior Manager, Customer Resea...
Joyce Chan-Cartier
Director, Digital Channels