Ronak Parekh is a seasoned professional with significant experience in workforce management and analytics. Currently serving as a Senior Intraday Resource Analyst at OLG since April 2022, Ronak utilizes expertise in TeleOpti Citrix, Dynamics 365, PowerBI, SQL coding, VBA Macros, and Tableau. Prior experience includes a role as a Business and Workforce Analyst at the City of Regina, where staffing and forecasting were primary responsibilities. Ronak's extensive background at S & P Data encompassed positions as a Workforce Management Analyst/Team Lead, focusing on real-time channel monitoring and schedule management, as well as a Quality Assurance Specialist, providing feedback to enhance service delivery. Ronak began a career in customer service as a Telesales Representative. Educational qualifications include a Diploma in Computer Systems-Networking from Mohawk College and a Bachelor of Commerce in International Business from Sardar Patel University.
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