Heitor Pagliari

Heitor Pagliari is an accomplished service designer and educator with extensive experience in innovation and design strategy. At OLX Group, Heitor leads service design for AI and business innovation, focusing on transforming the classifieds industry through AI solutions. As a lecturer at the Faculdade de Belas-Artes da Universidade de Lisboa, Heitor instructs students in Digital Experience Design, emphasizing experience design, design research, and design strategy. Previously, Heitor contributed to Farfetch as a Senior Service Designer, improving operational efficiency in the luxury fashion sector, and at Itaú Unibanco, where strategic digital transformation efforts spanned multiple Latin American countries. Furthermore, Heitor has driven strategic design initiatives at Questto|Nó and analyzed consumer behavior at Talk Inc., collaborating with prominent global brands. Heitor holds a degree in Advertising and Communication from Universidade Presbiteriana Mackenzie.