Judit Bernal

Judit Bernal is an experienced professional currently serving as the Quality and Training Manager at Holaluz.com since May 2021, where responsibilities include creating a new department, implementing quality standards, and conducting training needs analyses. Prior to this role, Judit worked as the Quality Assurance & Training Manager at Webhelp Spain, focusing on quality control processes and staff supervision from June 2018 to May 2021, and as a Workforce Manager and Team Leader at SELLBYTEL Group Spain between May 2016 and June 2018, emphasizing service level optimization and team performance. Earlier experience includes roles at MANGO as a Product Engagement Representative and at Berry Village as a Junior Marketing Analyst, contributing to customer service effectiveness and marketing strategy development, respectively.