OBSI - Ombudsman for Banking Services and Investments
Douglas Melville is an accomplished financial services leader with extensive experience in dispute resolution, governance, and organizational management. Currently serving as Principal Ombudsman and Chief Executive of the Channel Islands Financial Ombudsman since 2015, Douglas Melville has led the establishment and operation of independent statutory offices in Jersey and Guernsey. Prior experience includes serving as Ombudsman and CEO of the Ombudsman for Banking Services and Investments in Canada from 2006 to 2015, and significant roles at various institutions such as CIBC and ScotiaMcLeod. Douglas Melville holds multiple advanced degrees, including a Master of Business Administration from Ivey Business School, a Master of Laws from York University, and a Juris Doctor from Western University, along with specialized training in corporate governance.
This person is not in any teams
This person is not in any offices
OBSI - Ombudsman for Banking Services and Investments
OBSI is Canada’s trusted independent dispute resolution service for consumers and small businesses with a complaint they can't resolve with their banking services or investment firm. As a free alternative to the legal system, we work informally and confidentially to find fair outcomes to disputes about banking and investment products and services. OBSI looks into complaints about most banking and investment matters including: mutual funds; bonds and GICs; stocks, exchange traded funds, income trusts and other securities; investment advice; unauthorized trading; fraud; debit and credit cards; mortgages; loans and credit; fees and rates; transaction errors; misrepresentation; and accounts sent to collections. Where a complaint has merit, OBSI may recommend compensation up to a maximum of $350,000. OBSI’s staff consists of qualified professionals from the financial services, law, accounting, dispute resolution and regulatory compliance fields. Current participating firms include: -Investment Industry Regulatory Organization of Canada (IIROC) member firms -Mutual Fund Dealers Association of Canada (MFDA) member firms -Mutual fund companies -Exempt market dealers -Portfolio managers -Scholarship plan dealers -Forex trading services -Domestic and foreign-owned banks -Credit unions -Federal trust and loan companies and other deposit-taking organizations