Douglas Melville

Douglas Melville is an accomplished financial services leader with extensive experience in dispute resolution, governance, and organizational management. Currently serving as Principal Ombudsman and Chief Executive of the Channel Islands Financial Ombudsman since 2015, Douglas Melville has led the establishment and operation of independent statutory offices in Jersey and Guernsey. Prior experience includes serving as Ombudsman and CEO of the Ombudsman for Banking Services and Investments in Canada from 2006 to 2015, and significant roles at various institutions such as CIBC and ScotiaMcLeod. Douglas Melville holds multiple advanced degrees, including a Master of Business Administration from Ivey Business School, a Master of Laws from York University, and a Juris Doctor from Western University, along with specialized training in corporate governance.