Ashley Pedersen

Ashley Pedersen is a dedicated professional with extensive experience in quality assurance and customer service. Currently serving as a Quality Assurance Analyst and previously held roles as a Pension Specialist and Member Services Associate at OMERS since February 2020. Prior experience includes working as an Inbound Customer Service Coordinator at Hubert Company, where Ashley managed global customer inquiries and provided administrative support. Previous positions also include Seasonal Crew Leader and Office Administrative Assistant with the Town of Richmond Hill, and Office Administration Clerk at the University of Guelph, where Ashley enhanced customer satisfaction and contributed to various administrative functions. Ashley holds a Bachelor of Arts in Criminal Justice and Public Policy from the University of Guelph, along with a Pension Plan Administration Certificate from Humber College and a Certificate in Psychological First Aid from The Johns Hopkins University.