Kiera Richardson

Kiera Richardson currently serves as the Customer Success Operations Team Lead at Ometria, where responsibilities include streamlining processes, supporting data-driven decisions, and enhancing cross-functional collaboration to improve customer satisfaction and retention. Prior to Ometria, Kiera held positions such as Central Operations Coordinator and Destination Coordinator NL at Smiler, focusing on data processing, operational improvements, and revenue growth. Kiera's experience also includes managing accounts for multiple B2B and women's magazines at Clean Totaal and gezondNU, as well as a brief role as a chef and project manager in various organizations. Kiera holds a degree in American Studies from the University of Groningen.